Privacy Policy — Texas Wedge

The short version

We collect what we need to run your bookings, memberships, lessons, fittings, leagues and events.
We never sell your information, and we don't share it with anyone for their own marketing.
Your card number goes straight to Square. It never touches our systems.
We only send marketing texts and emails if you said yes, and you can stop them any time.
You can ask to see, correct, download or delete your information: (806) 516-5699 or wade@texaswedge.golf.

What we collect

Your account: name, mobile number and email address. Your phone number is how you sign in; we text you a code to prove it's yours.
Your visits and bookings: bay reservations, lessons, classes, league rounds, events and check-ins (including check-ins on the kiosk by phone number), with dates, times, prices and who was with you when you tell us.
Payments: cards are entered into Square's secure form, so we never see or store the full number. We keep Square's reference to your card, its brand and last four digits, and what you bought from us (including sales at our counter when your name is on them).
Memberships: your plan, billing status, pauses and cancellations, the agreement you accepted and, if you signed at the counter, your signature.
Coaching, assessments and fittings: your golf goals, skill and launch-monitor numbers, swing videos, practice plans, fitting answers and reports, and any injuries or physical limits you tell us about so we can coach and fit you safely.
Your answers and requests: questionnaire answers (what you're interested in, and whether you're 21 or older), messages you send us, event enquiries, and notes our staff make about your visits.
Your choices: whether you agreed to marketing texts or emails, when, and the words you agreed to.
Technical information: the cookies that keep you signed in, your IP address when you agree to messages or use a public form (to prevent abuse), and the page, device type and any note you add when something goes wrong on our site, so we can fix it.

Health and injury information

Injuries and physical limits you share during an assessment or fitting are used only to coach and fit you. Only staff whose role needs them can see them, they're left out of the report we send you by link, and we never use them for marketing. Swing videos and fitting files are stored privately and are only reachable through short-lived links.

How we use it

To take and manage your bookings, memberships, lessons, classes, fittings, leagues and events.
To take payments, bill memberships, and give refunds.
To send you the messages your bookings need: confirmations, reminders, changes, receipts and sign-in codes.
To coach you and track your progress.
To send offers and news, but only if you said yes.
To keep our site and accounts secure, prevent fraud, and fix problems.
To understand how the business is doing (for example, how often members visit). This stays inside the business.

Text messages

Account texts (booking confirmations, reminders, changes, receipts, waiting-list alerts and sign-in codes) go to the number you give us for that booking or account. Marketing texts (offers, league and class news, reminders to come back) go only to people who agreed to them, and only between 9 AM–9 PM Monday to Saturday and noon–9 PM Sunday (Central time). Agreeing is never a condition of buying anything.

Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, or just tell us in your own words (“please stop texting me” works too). We'll confirm once and stop. Reply START to resubscribe and HELP for help.

We do not sell, rent, or share your mobile phone number or text-message consent with third parties or affiliates for their marketing purposes. Mobile information is used only to send the messages described here and is shared only with the messaging provider (Twilio) that delivers them for us.

Email

We email receipts, invoices and account messages when needed. Marketing emails carry an unsubscribe link, and unsubscribing doesn't affect the emails your bookings need.

Who we share it with

Only the companies that run parts of our service for us, and only what each one needs. They may use it only to provide that service to us:

Square takes card payments, keeps cards on file, bills memberships, and holds our customer list and sales.
Twilio sends and receives our text messages.
Resend sends our emails and receives fitting reports emailed to us.
Vercel hosts this website and stores swing videos and fitting files privately.
Neon hosts our database.
RemoteLock runs our door locks; it gets your name and a temporary door code when you have after-hours access.
TrackMan runs our simulators; fitting and practice reports come from TrackMan.

We may also share information when the law requires it, to protect someone's safety, or as part of selling the business (the new owner would have to keep this promise). We don't upload your information to advertising platforms, and our site has no advertising trackers.

We do not sell personal information, including sensitive information like health details.

Cookies

We use only the cookies the site needs to work: one that keeps you signed in, and one that tells our own check-in computer it belongs to us. No advertising or tracking cookies.

How long we keep it

We keep your account and history while you're a customer, so your visits, memberships and progress are there when you come back. If you ask us to delete your account, we will, except for records we must keep for tax, accounting or legal reasons (like payment records, some of which Square keeps). Error reports are deleted after 90 days.

Your choices and rights

You can ask us to:

tell you what information we have about you, and send you a copy;
correct anything that's wrong;
delete your information (with the exceptions above);
stop marketing texts or emails (or stop all texts by replying STOP).

Contact us at (806) 516-5699 or wade@texaswedge.golf. We'll confirm it's you (usually with a texted code) and answer within 45 days. If we say no to a request, you can ask us to look at it again, and if you're still not satisfied you can contact the Texas Attorney General.

Children

Our site is not meant for children under 13, and we don't knowingly collect information online from them. Junior lessons and classes should be booked by a parent or guardian from their own account. If you think a child has given us information, contact us and we'll delete it.

Keeping it safe

Everything travels encrypted (HTTPS) and is stored with providers that encrypt it. Card numbers are handled only by Square. Staff see only what their role needs, sign in with their own codes, and deleting records takes a staff code. No system is perfect, so if a breach ever affects your information, we'll tell you as Texas law requires.

Changes

If we change this policy, we'll update the date at the top. If a change affects how we use information you've already given us, we'll tell you before it applies.

Contact us

Questions or requests: Texas Wedge, (806) 516-5699, wade@texaswedge.golf, 5217 82nd Street Lubbock, Texas 79424.